“With the advent of social media, customers, more than ever before, vote with their immediate attention and wallet. The mantra of true data driven, cross-channel communication and marketing mix needs to deliver compelling and consistent messages. Sandra Zoratti and Lee Gallagher provide true evidence that the insight generation and actions provide real value, based upon…
“Today’s marketers need to connect with tomorrow’s customer in a new and intimate way to better segment and predict their behaviors. Zoratti and Gallagher illustrate this ever-changing environment through their “Relevancy Era” by providing pertinent case study examples and recommendations on how to measure and optimize marketing practices to meet customer demand.” Jeffrey Boorjian, Vice President…